I’ve chosen two books that are excellent guides to design conversations that influence outcomes…and you can BE NICE while having them!

  

Powerful Conversations – How High Impact Leaders Communicate by Phil Harkins
The writing is powerful, the guidelines are clear, and applicable for real business and life situations. An excellent read, and an excellent how-to!

Difficult Conversations – How to Discuss What Matters Most by Douglas Stone, Bruce Patton, Sheila Heen
This book focuses a little more on the emotional drivers that make conversations difficult, and offers clarity around navigating those sensitive areas with poise and personal power.